The same ten questions, answered instantly.
A large share of service contacts are the same ten questions. Rufori answers them on the phone and in chat, opens a case when needed — and hands over the rest already prepared.
What service takes over
Standard questions, closed out
Status, opening hours, process, documents, responsibility: answered from your material, not guessed.
Create cases
Faults, complaints or change requests are captured in a structured way and written into the right system.
Escalate cleanly
When it gets complex or emotional, a person takes over — with everything that has already been settled.
How it is set up
- 1
Collect the frequent cases
We take the ten questions your team answers daily and store the answers.
- 2
Draw the lines
What the assistant may promise, what it must never say — and when a person takes over.
- 3
Sharpen it
Transcripts show which question is new, and you add it.
Typical service contacts
- Where is my delivery, what is the status
- Report a fault and get a technician appointment
- Change a contract, an invoice or an address
- Request documents and ask about deadlines
What does your team start every day with?
Name the three most common questions. We load them and you check the answers by phone.