Understand what AI telephony actually delivers.
Guides, analyses and fundamentals for teams who want to scale their phone customer contact and make it measurable.
All articles
6 moreWhat does a phone answering service cost? Receptionist, call centre and AI compared
In-house receptionist, external answering service or AI phone assistant: what each option really costs, which items are usually overlooked, and how to run the numbers for your own case in five minutes.
Automating appointment booking: from the call to the calendar entry
Phone tag costs time and appointments. How automated booking works on the phone, how it differs from a booking link, and how to introduce it without chaos in the calendar.
AI Voice Agent: The complete guide
What an AI voice agent is, how it works, what it delivers, and what to look for when choosing one. With use cases, a comparison to classical systems, and requirements for the German market.
AI phone employee: your digital colleague on the line
What an AI phone employee handles, how it differs from a human and a voicemail, what benefits it brings, and how to roll it out. With use cases and FAQ.
The big guide to choosing the right Voice AI
How to find AI telephony that doesn't just impress but actually drives revenue. Components, myths, the five decisive criteria, and a roadmap to rollout.
Automated conversations that drive revenue
Rufori isn't a classical voice-AI platform. It's a system that calls, qualifies and prepares closes for you — fully automated.
New in the Knowledge Hub
Optimising Availability During Seasonal Peaks
Seasonal peaks pose challenges for many businesses in terms of availability. Here’s how you can improve it.
6 min readCall Qualification: How to Identify Important Calls?
Proper call qualification can be crucial to not missing important calls. Here you will learn how to implement this effectively.
7 min readHow to Increase Telephone Availability in the Team
High telephone availability is crucial for business success. We show you how to enhance this within the team.
7 min readWhat Does the Optimal Deployment Time of a Telephone Assistant Depend On?
The optimal deployment time of a telephone assistant depends on various factors that influence your company's accessibility and efficiency.
7 min readReducing Call Losses Through Targeted Training
Targeted training can help reduce call losses and increase efficiency in customer contact.
7 min readWhen the Acquisition of an AI Phone Assistant is Not Worthwhile
Not every business structure benefits from an AI phone assistant. This article highlights scenarios where the acquisition is not worthwhile.
6 min readWhat Does the Efficiency of an AI Phone Assistant Depend On?
The efficiency of an AI phone assistant depends on various factors that determine the quality of call handling. Learn more in this article.
6 min readStrategies for Improving Telephone Availability in Teams
Enhance telephone availability in your team through targeted strategies. Ensure calls are not missed.
7 min readEfficiently Managing Seasonal Call Peaks in Companies
Seasonal call peaks can pose significant challenges for companies. Here you will learn how to manage them effectively.
6 min readTips for Optimising Call Handling in Teams
Optimise call handling in your team with practical tips to enhance accessibility and manage calls efficiently.
7 min readHow to Manage Calls Better During Peak Times
During peak times, call handling can become a challenge. Here you will learn how to manage this efficiently.
6 min readStrategies for Reducing Call Peaks in Business
Call peaks can significantly impair the efficiency of a business. This article presents strategies for reduction.
6 min readOptimising Availability Outside Office Hours
Availability outside office hours is crucial for your business's success. This guide shows you how to implement it effectively.
6 min readEfficient Appointment Scheduling Without Employee Burden
Optimise your appointment scheduling without burdening your employees. Discover how to manage calls efficiently.
6 min readAvoiding Call Losses: Effective Planning for Businesses
By targeted planning and organisation of telephony, companies can significantly reduce call losses. Here are practical approaches.
6 min readEffectively Managing and Avoiding Call Peaks
Call peaks can put significant strain on businesses. This article explains how to tackle these challenges.
6 min readWhen the Use of an AI Telephone Assistant is Not Worthwhile
Not every business benefits from an AI telephone assistant. This article highlights situations where its use is not sensible.
7 min readEnsuring Availability During Holidays: How to Keep Your Business Reachable
Ensure your business's availability during holidays to avoid losing customer inquiries. Here are practical solutions.
7 min readPreparing the Team for New Telephone Processes: How to Ensure a Smooth Transition
Introducing new telephone processes can be a challenge. This article shows how to optimally prepare your team for it.
6 min readEfficiently Managing Multilingual Calls in Business
In a globalised world, the ability to handle multilingual calls is crucial for business success. This article shows you how to implement this efficiently.
7 min readEfficient Connection of Telephony and Calendar in Companies
Connecting telephony and calendar can significantly enhance efficiency in your company. Here’s how to implement it.
7 min readEfficient Forwarding to the Right Contact Person in the Company
Proper call forwarding is crucial for customer satisfaction and efficiency in a company. Learn how to optimise this process.
7 min readProperly Qualifying Issues: Efficient Telephone Communication in the Workplace
Proper qualification of issues is crucial for efficiency in telephone communication. Here you will learn how to implement this in the workplace.
7 min readStructuring Initial Contact by Phone Effectively for Companies
A structured initial contact by phone is crucial for the first impression and customer loyalty. Learn how to optimise this process.
6 min readRetention Periods for Call Data in Companies
Proper retention of call data is essential for companies. Discover the applicable periods and how to comply with them.
6 min readOrder Processing in Telephone Services: Ensuring Data Protection
Order processing in telephone services is crucial for data protection. Here you will learn how to implement this legally correct.
7 min readObtaining Consent by Phone: How to Do It Legally
Obtaining consent by phone is essential for compliant communication. This guide shows how to implement it effectively.
6 min readLegally Compliant Announcement for Telephone Recordings
The correct announcement for telephone recordings is crucial for GDPR compliance. Here you will learn how to formulate it legally.
7 min readEfficiently Transferring Conversation Notes to CRM
Transferring conversation notes to CRM can be time-consuming. Here you will learn how to optimise this process.
7 min readDocumenting Calls Without Additional Effort in the Company
In many companies, valuable information from calls is lost. We show how to efficiently document calls.
7 min readEfficiently Regulating Emergency Numbers and On-Call Duty in Companies
Well-organised emergency management is crucial for your company's availability. Learn how to effectively regulate emergency numbers and on-call duty.
7 min readSetting Telephone Hours in Craftsmanship: How to Organise Your Availability
Properly setting telephone hours can significantly enhance your craft business's accessibility and strengthen customer loyalty.
7 min readEffectively Distributing Call Volume Throughout the Day
Targeted management of call volume can improve availability and reduce employee workload. This article shows you how.
6 min readWaiting on Hold or Offering Callbacks: Efficient Telephone Organisation for Businesses
The right decision between waiting on hold and offering callbacks can significantly impact customer loyalty. Here’s how to effectively utilise these options.
7 min readSetting Up Call Forwarding Effectively for Businesses
A well-thought-out call forwarding system can significantly enhance your business's availability. Here’s how to implement it effectively.
6 min readMaking Missed Calls Visible: Strategies for Businesses
Missed calls can lead to revenue losses. This article explains how to make them visible and optimise your accessibility.
7 min readMeasuring Availability in Business: Here's How to Do It Effectively
Availability in business is crucial for customer contact. Here you will learn how to measure it effectively.
6 min read