No wait. Even at peak load.
Rufori takes outage reports, answers billing questions and keeps the hotline reachable even when thousands call at once.
Why energy providers choose Rufori
Real-time outage reports
Callers leave structured outage data (address, type, urgency) — straight into your ticket system.
Scales at peak load
When the power goes out it's not 10 customers calling — it's 10,000. Rufori takes them all in parallel.
Billing questions automated
Meter readings, instalments, annual statements — answered in a structured way, with CRM sync.
24/7 customer service
Outages don't keep office hours. Rufori is available around the clock.
What Rufori takes off your plate
Whether it's a blackout, a billing question or a tariff change — Rufori qualifies, structures and documents every request.
- Take outage reports
- Capture meter readings
- Answer billing questions
- Schedule tariff consultations
- Process sign-ups and cancellations
- Prioritise callback requests
I've had no power for half an hour now.
I'm sorry to hear that. Could you give me your postal code? I'll check immediately whether there's a known outage.
10115, Berlin-Mitte.
I can see an outage is currently reported in your area. Estimated restoration is 7:30pm.
Reachable. Even in the exceptional.
See in a 15-minute demo how Rufori takes the load off your hotline during major outages.