Orders. Returns. No wait.
Rufori connects to your shop and CRM, answers product questions and handles order and return requests — around the clock.
Why e-commerce teams choose Rufori
Real-time order status
Rufori pulls shipment status and tracking info directly from Shopify, Shopware or your ERP.
Automate returns
Customers create returns over the phone. The label is sent automatically by email.
Answer product questions
Sizes, availability, materials — anything in your product catalogue, Rufori can answer.
Win back abandoned carts
Outbound campaigns: Rufori calls cart abandoners and helps them complete the purchase.
What Rufori takes off your plate
From an order status check to a complaint — Rufori keeps customer service costs in check without lowering quality.
- Look up order status
- Initiate returns
- Answer product questions
- Update addresses and deliveries
- Win back cart abandoners
- Capture complaints
Hi, my order 48291 hasn't arrived yet.
One moment — I'm checking. Your order shipped last night and is out for delivery today. I'll send you the tracking link by email.
Great, thanks! Can I also start a return?
Of course. Which item would you like to return?
More satisfaction. Lower support costs.
See in a 15-minute demo how Rufori automates your customer service while raising CSAT.