First-level support. Automated.
Rufori takes pressure off your IT helpdesk: password resets, ticket creation and standard issues are handled by the AI — your team focuses on the complex cases.
Why IT teams choose Rufori
Password resets without a ticket
Rufori verifies the user and triggers password resets directly in Active Directory or Okta.
Structured ticket intake
Symptoms, priority, system — Rufori captures every detail in a structured way and opens a ticket in Jira or ServiceNow.
Standard troubleshooting
Rufori walks users through known fixes and only escalates when the resolution is more complex.
24/7 helpdesk availability
Nights, weekends, abroad — Rufori is available while your team sleeps.
What Rufori takes off your plate
Standard IT requests resolve themselves. Escalations land structured at your second-level experts.
- Run password resets
- Create and prioritise tickets
- Standard troubleshooting (VPN, mail, printers)
- Software install requests
- Request access rights
- Forward outage reports
I can't get into my account anymore.
No problem. Could you give me your work email address?
m.schmidt@firma.de
Thanks. I'll send a reset link to your registered private address and verify you with a security code.
More first-level capacity. Without adding headcount.
See in a 15-minute demo how Rufori cuts your ticket volume and frees up your IT team.