At night, only real emergencies wake anyone.
On-call duty mostly costs sleep over calls that could have waited until morning. The assistant answers, asks your criteria and only then decides whether to wake somebody.
How calls are sorted
Check the urgency
Water, gas, power, outage, danger to people: the assistant asks the questions your on-call team would ask anyway.
Wake only for real cases
If a criterion is met, the on-call phone rings — with address, request and callback number.
The rest waits in order
Everything else is captured and waits as a case in the morning. The caller knows when to expect an answer.
How it is set up
- 1
Define the criteria
What counts as an emergency and what can wait — in your words, not from a standard list.
- 2
Store the rota
Who is on duty when, how they are alerted and who is the second level when nobody answers.
- 3
Let it run at night
The assistant answers, decides, alerts or defers — and logs every step.
Who needs this
- Plumbing, heating and electrical firms with on-call duty
- Property managers with an emergency line for tenants
- Utilities and grid operators during outages
- IT service providers with contractual response times
How many night calls are real emergencies?
We map your criteria and you test them yourself — once as an emergency, once as a case for the morning.