Call before you send a dunning letter.
Most open invoices are not a dispute, they are an oversight. A friendly call settles in two minutes what three dunning levels do not — and leaves the relationship intact.
How the reminder works
Friendly and factual
The assistant states invoice, amount and due date — without pressure and without legal threats.
Record the commitment
If a payment date is named, it goes on the record and gets followed up. A request for instalments is documented too.
An objection means handover
Complaints, disputes about the work or genuine payment trouble go to a person right away.
How it runs
- 1
Hand over the open items
A list from your accounting or your system — with amount, date and contact person.
- 2
Call within the frame
Only in the approved hours, with the number of attempts you define.
- 3
Report the result
Payment promised, question raised, refused or handed over — every case gets its status.
What customers use it for
- Invoices two weeks past due
- Small amounts where a dunning run is not worth it
- Customers you do not want to lose over a reminder letter
- A heads-up before the due date on larger amounts
What is open on your books?
We go through an anonymised extract and show how the call on it sounds.