After the job, nobody gets in touch.
That is exactly where the second order is decided. Rufori calls after the work, captures how it went, reminds about maintenance and deadlines — and brings dissatisfaction to you before it goes public.
What happens afterwards
Capture satisfaction
A short conversation instead of a form nobody fills in — with response rates an email never reaches.
Catch criticism internally
Whoever is unhappy is heard and passed on. Whoever is happy is asked for a review.
Recurring reasons to call
Maintenance, inspection dates, renewals, annual reviews: the assistant gets in touch when it is due.
How it becomes a routine
- 1
Define the trigger
When to call — days after delivery, months after installation, before a deadline expires.
- 2
Have the conversation
Short, friendly, no selling. It is about feedback, not the next deal.
- 3
Trigger what follows
A review, a callback from management or a new appointment — depending on the answer.
Typical moments
- Feedback a few days after the work was done
- Maintenance reminder on the agreed cycle
- A contract or inspection deadline running out shortly
- Asking for a review when the call went well
When did your customers last hear from you?
We build a follow-up call for one of your services and you hear how it lands.