Finally know what happens on the phone.
Calls used to be the blindest channel in the company. Now every conversation is there to read — with a summary, an outcome and numbers you can compare.
What you see
Transcript with summary
The full wording, and above it three sentences that are enough — plus an internal note for your team.
Topics and frequencies
What are people really asking about? The most common requests, sorted — instead of a hunch from the front desk.
Measure outcomes
Appointments, qualified leads, transfers and drop-offs per period, campaign and number.
Find weak spots
Where conversations break off and which questions the assistant could not answer — as a list to work through.
From call to metric
- 1
Record and transcribe
During the call, not afterwards. Recording only if you want it and your announcement covers it.
- 2
Structure
Name, request, preferred date, urgency and outcome are captured as fields, not just as text.
- 3
Analyse and export
View, filter and pass on in the dashboard — to your CRM or into your own reporting.
What customers learn from it
- Which hours generate the most business on the phone
- Which question comes up so often it belongs on the website
- Which campaign actually brings appointments and which only burns minutes
- Where callers drop out before anything is agreed
See the dashboard on real data.
After the demo call we walk through transcript, fields and analytics together.