Your in-house system connects too.
Not every company runs on standard software. Through API and webhooks the assistant pulls data from your systems during the call and reports the result back afterwards.
What is possible
Live lookups
Order status, availability, customer number: the assistant queries your system and answers with the real value.
Result webhook
After every conversation a structured record goes to your endpoint — with request, fields and transcript.
Trigger actions
Create a ticket, log an order, send a message: defined actions in your target system straight from the call.
Traceable
Every call is logged, failed deliveries are retried and stay visible.
How to wire it up
- 1
Define the endpoint
You specify which lookup the assistant may use and which fields it should send.
- 2
Secure it
Access via keys, fixed addresses and signatures. Only approved data leaves the system.
- 3
Use it in the call
The assistant only calls the lookup when it fits the request — and says so when no answer comes back.
Typical applications
- Reading delivery status from the ERP on the phone
- Checking availability of a vehicle or property live
- Logging a fault report as a ticket in your own system
- Passing conversation data into your data warehouse
Bring your interface.
We look at your documentation and tell you honestly what is worth querying during a conversation.