Data protection settled before go-live.
Phone calls contain personal data — that is the core of the matter, not a detail. So hosting, contracts, retention and access rights are settled before the first call runs.
How it is handled
Hosting in Germany
Conversations, transcripts and contact data are processed and stored in the EU.
Contract and records
Data processing agreement, sub-processor list and the details for your processing records come in writing.
Retention by your rule
You define how long recordings and transcripts stay. After that they are deleted, not archived.
Access only where needed
Roles and rights per team, traceable access, separate tenants per location.
What happens before the start
- 1
Set the frame
Which data occurs, who may see it, how long it stays — before a number goes live.
- 2
Announcements and notices
Recording notice, privacy notice and the AI disclosure are agreed with you.
- 3
Document
You get the paperwork your data protection officers expect — without a round of follow-up questions.
Who looks closest
- Practices and clinics handling patient data
- Law and tax firms with client confidentiality
- Financial services under regulatory requirements
- Corporates with their own privacy and security review
Send us your questions up front.
We go through your data protection questionnaire with you before you champion this internally.